Coronavirus update


The latest information for existing customers regarding Covid-19

Page last updated: Tuesday 5th January 2021

In accordance with guidance and protocol from the Government, Public Heath England and the HSE, the property market remains open during the latest national lockdown.

Our priority remains the safety, health and wellbeing of our customers and of our own employees and sub-contractors during these unprecedented times.

Activity levels continue in a measured way, only on tasks that can be carried out according to the guidelines, with safe and well-planned operating procedures.

Given recent announcements our customer care teams will remain attending essential works.

If you choose to report an emergency via e mail please mark this clearly in the subject / title. Our teams remain available to discuss and assist with normal service issues but please bear with us as response times may be longer than normal.

Our Self-help Home guide, which covers many frequently asked questions, is also available under the Existing Customers section on our website.

Please be assured that we will notify you as soon as this situation changes, we want to thank you all for your support and understanding, and we hope you are keeping safe and well during this challenging period.